Most frequently asked questions:

  1. Why do I have to register?

    By registering at Betsafe you are opening an account free of charge and without any commitments, which enables you to place bets in all Betsafe products. To place real money bets you need to make a deposit.
  2. Where can I find more information about Betsafe?

    More information about the company can be found on the About Betsafe page.
  3. Why do I need to register personal information?

    To make sure Betsafe is able to give you the highest level of service and to maintain the highest level of security we need to be able to identify you, especially when paying out winnings. For this reason, we need your first and last name and residing address.

    We are also required by the terms of our licence to ask you for your ID code to ensure that you have reached the minimum age to play at Betsafe and that you have not excluded yourself from gambling with the IAUI.

    Your email address enables us to communicate with you and to help facilitate the management of your account: for example if you have forgotten your password, your email address allows us to send you instructions to reset your password in a secure and easy manner. If you permit we will also send promotions directly to you.
  4. How do you store personal information?

    Betsafe uses state-of-the-art security measures. All transactions containing sensitive information between your browser and our servers are encrypted. If you choose to store credit card information in our database, it will be encrypted as well.
  5. How do you ensure Technical safety?

    Our servers are placed in highly protected premises, where all employees have been security cleared. Our servers are also protected by a complex and verified firewall system. All sensitive communication between your browser and our servers is encrypted.
  6. Is my deposited money safe with Betsafe?

    Yes, all customer deposits are held in bank accounts with regulated, tier-1 financial institutions.
  7. Which web browser should I use?

    We recommend that you use the latest version of Internet Explorer, Firefox or Chrome. If you are an Apple Mac user, then you can use Safari.

    For mobile and tablets, we recommend that you use the latest version of Chrome (Android) or iOS (iPhone / iPad).
  8. Who are the IAUI?

    Betsafe is licensed by the IAUI (Lotteries and Gambling Supervision Inspection of the Republic of Latvia), which is the public entity that regulates all companies offering gambling products in Latvia. For more information about the IAUI, please visit their website.